Return & Refund Policy
Iskeno Return & Refund Policy
Last Updated: October 22, 2026
This policy applies to purchases from iskeno.com, operated by Brightpeak Trading LLC.
1. Return Window
You may request an eligible return within 30 calendar days after delivery.
For a standard change-of-mind return, the item must be unused, unmodified, and in substantially its original condition. Include the supplied parts, accessories, instructions, and packaging where reasonably available.
Items damaged through misuse, incorrect installation, unauthorized modification, or inadequate return packaging may not qualify for a full change-of-mind refund.
These conditions do not remove your rights concerning goods that are defective, damaged on arrival, incorrect, or materially different from their description.
2. Starting a Return
Email service@iskeno.com with:
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Your order number and checkout email.
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The product you wish to return.
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The reason for the request.
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Photographs or a description of any product issue, where reasonably available.
We will review the request and provide the appropriate instructions.
Please contact us before posting a return. Returns sent to an incorrect address may be delayed or may not reach the appropriate facility.
3. Damaged, Defective, or Incorrect Products
Stop using a product if it appears unsafe or damaged.
Contact us promptly, preferably within 7 calendar days of delivery. We will assess the issue and offer an appropriate remedy, which may include replacement, repair, or refund as applicable.
The suggested reporting period does not limit mandatory legal rights.
4. Return Shipping Costs
For a change-of-mind return, the customer pays the return shipping cost.
For confirmed transit damage, defects, incorrect items, or another error attributable to us, Iskeno covers necessary reasonable return shipping and provides the relevant arrangements.
Please contact us before booking return transportation.
5. Refund Processing
Where a return is required, refunds are reviewed after the item reaches the designated return facility and is inspected.
Approved refunds are initiated to the original payment method within 5–10 business days after approval. If no return is required, the period begins when the refund is approved.
Bank or payment-provider posting times are additional. Any mandatory refund deadline takes precedence.
Original delivery charges are refunded where legally required or where the return results from our error, a verified defect, or transit damage. Otherwise, the original shipping service charge is generally not refundable.
6. Cancellations and Exchanges
Request cancellation or order changes promptly, preferably within 48 hours of ordering. Acceptance depends on fulfillment status.
Exchanges depend on stock availability. If an exchange cannot be arranged, an eligible return may be processed instead.
7. Contact and Business Information
Email: service@iskeno.com
Customer Service: +1 7193017781
Operated by: Brightpeak Trading LLC
Business License Entity: Brightpeak Trading LLC
Registered Address:
1240 Popes Valley Dr
Colorado Springs, CO 80919
United States
This is the registered business address, not automatically the authorized return destination. Nothing in this policy limits non-waivable consumer rights.