Shipping & Delivery

Iskeno Shipping & Delivery Policy

Last Updated: October 22, 2026

This policy applies to orders placed through https://iskeno.com/, operated by Brightpeak Trading LLC.

Order Processing

Orders are generally reviewed and prepared for dispatch within 1–3 business days after payment confirmation.

Business days are Monday–Friday, excluding public holidays. Additional time may be needed for payment verification, incomplete order information, or inventory issues. We will contact you if a material issue affects fulfillment.

Estimated Shipping Time

Standard shipping is estimated at 7–14 business days after dispatch.

Including processing, the estimated total is approximately 8–17 business days. These are estimates, not guaranteed arrival dates. Customs checks, carrier disruptions, severe weather, remote locations, and public holidays may affect delivery.

Destinations and Shipping Charges

Available destinations, delivery services, and applicable shipping charges are displayed at checkout before payment.

Restrictions may apply to certain products or destinations because of parcel dimensions, carrier rules, or import requirements. If we cannot fulfill an accepted order, we will contact you about the available options, including a refund for the unavailable item.

Dispatch and Tracking

Orders may be fulfilled from different locations depending on availability and destination. Items may arrive separately.

After dispatch, we will email the available carrier and tracking details. Tracking may not update until the carrier completes its first scan.

Address Changes

Check your delivery information before ordering. Contact service@iskeno.com promptly if a correction is needed. Changes cannot be guaranteed after fulfillment begins.

Customs and Import Charges

For international shipments, duties or import taxes may apply. Unless checkout expressly states that these charges are included, they may be payable by the recipient under applicable local rules.

Delivery Problems

If a shipment is overdue, missing, damaged, or marked delivered but not received, contact us with your order number and tracking details.

Please report visible damage promptly, preferably within 7 calendar days of delivery, and retain photographs and packaging where safe. This reporting preference does not limit mandatory consumer rights.

We will investigate and provide an appropriate remedy when warranted, including replacement or refund.

Contact

Email: service@iskeno.com
Customer Service: +1 7193017781

Operated by: Brightpeak Trading LLC
Business License Entity: Brightpeak Trading LLC

Registered Address:
1240 Popes Valley Dr
Colorado Springs, CO 80919
United States